Communications Division
Connecting Highland County to Emergency Response—Day or Night
The Communications Division is the vital link between the citizens of Highland County and emergency services. Staffed by highly trained public safety dispatchers, this division operates 24/7, answering calls for law enforcement, fire, and medical emergencies. Our dispatchers are often the first point of contact during critical moments, and their ability to remain calm, focused, and efficient can save lives.
Using enhanced 911 technology, radio communication systems, and dispatch software, the Communications Division quickly gathers information, assesses emergencies, and coordinates the appropriate response. Every dispatcher undergoes extensive training in emergency medical dispatch (EMD), crisis communication, and incident prioritization to ensure rapid and accurate service.
Key Responsibilities:
- Answering and processing 911 and non-emergency calls
- Dispatching deputies, EMS, and fire departments throughout the county
- Communicating with other agencies during mutual aid and multi-jurisdictional incidents
- Maintaining detailed records of calls, incidents, and officer activity
- Supporting public safety during large-scale emergencies and weather events
Our Communications Division plays a critical role in protecting public safety, often working behind the scenes but always at the center of every response. Their professionalism, dedication, and quick thinking make them the lifeline of Highland County's emergency services.
